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Formation of professional competencies
from the perception of the students of the
Bachelor's Degree in Business
Administration
Formación de las competencias profesionales desde la
percepción de los estudiantes de la Licenciatura de
Administración de Empresas
Maria Tamara Ortiz Luzuriaga
*
Jorge Luis Chabusa Vargas
*
Janet Bonilla Freire
*
Abstract
University education is oriented to develop competencies to respond
to current educational, labor and social challenges. The objective of
this research was to evaluate the perception of the students of the
Bachelor's Degree in Business Administration - University of
Guayaquil regarding the competencies developed in their
professional training. For the application of the exploratory-
descriptive methodology, the comparison of the surveys conducted
in two academic periods 2019-2020 CII and 2020-2021 CI to the
students of the Business Administration degree was carried out
through the application of the survey of the Tuning project that
evaluates the generic and specific competencies. Despite the
difficulties that may have been generated in the students'
*Master's Degree, Universidad de Guayaquil,
maria.ortizl@ug.edu.ec
https://orcid.org/0000-0002-9849-9350
*Master's Degree, Universidad de Guayaquil,
jorge.chabusav@ug.edu.ec
https://orcid.org/0000-0002-3133-5036
* Universidad de Guayaquil, Master's Degree,
janet.bonillaf@ug.edu.ec
https://orcid.org/0000-0002-8524-5714
Article
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environment during and after the confinement by covid-19, the
perception of the development of the specific competencies
necessary for business administration has increased. However, the
need to deepen the analysis of the legal framework for business
management, the analysis of the social environment and the use of
information and communication technologies is evident.
Keywords: Generic Competence, Specific Competence, Higher
Education, Tuning Project.
Resumen
La formación universitaria se orienta a desarrollar competencias para
responder a los retos educativos, laborales y sociales actuales. La
presente investigación tuvo como objetivo evaluar la percepción de
los estudiantes de la Licenciatura de Administración de Empresas -
Universidad de Guayaquil respecto a las competencias desarrolladas
en su formación profesional. Para la aplicación de la metodología
exploratoria-descriptiva se realizó la comparación de las encuestas
realizados en dos periodos académicos 2019-2020 CII y 2020-2021
CI a los estudiantes de la carrera de Administración de Empresas
mediante la aplicación de la encuesta del proyecto Tuning que evalúa
las competencias genéricas y específicas. A pesar de las dificultades
que pudieron generarse en el entorno de los estudiantes durante y
posterior al confinamiento por el covid-19, la percepción del
desarrollo de las competencias especificas necesarias para la
administración de empresas ha incrementado. Sin embargo, se
evidencia la necesidad de profundizar el análisis del marco jurídico
a la gestión empresarial, el análisis del entorno social y el uso de las
tecnologías de la información y comunicación.
Keywords: Competencia Genérica, Competencia Especifica,
Educación Superior, Proyecto Tuning.
Introduction
In Ecuador, the national education system will have as its purpose
the development of individual and collective capacities and
potentialities of the population; being the center the subject who
learns, and will operate in a flexible and dynamic, inclusive,
effective and efficient way (Constitution of the Republic of Ecuador,
2008, p. 168). Quiñonez (2017) in his comparative analysis of higher
education between Ecuador and Spain evidences that the service-
learning methodology is a teaching and learning strategy that
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facilitates the integration of community service and allows the
student to practically apply the knowledge acquired. For Aguilar
(2017) the professional training, the lines of research and the
commitments of linkage with society in Ecuadorian universities
form values such as: responsibility and social sensitivity, respect for
the individual, appreciation of diversity, political commitment and
work as a mechanism of social institution.
The Lisbon European Council 2009 highlighted the need for citizens
to acquire key competencies as an indispensable condition for
economic development and their ability to compete in the
international arena, achieving personal, social and professional
development. The Organization for Economic Cooperation and
Development (OECD) promoted the DeSeCo project (Definition and
Selection of Key Competences), analyzing the scope of the term
competence:
It involves a combination of practical skills, knowledge, motivation,
ethical values, attitudes, emotions, and other social and behavioral
components that are mobilized together to achieve effective action.
Competencies are conceptualized as a "know-how", a knowledge
that is concretized in actions and that is capable of adapting to a
diversity of contexts.... (National Center for Educational Innovation
and Research (CNIIE), 2013, pp. 17-18)..
Romero Fernández, Álvarez Gavilanes, & Murillo Párraga (2014)
relate professional competence to knowing, knowing how to do,
knowing how to be, knowing how to be, knowing how to be and
wanting to be linked to the professional activity that the person
develops in order to obtain the desired results (p. 6). For Correa
Correa, Delgado Hurtado, & Conde Cardona (2011)competencies
are permanent behavioral and functional characteristics of people,
which are demonstrated in the successful performance of an activity
in a given context and responsibility; they have a causal relationship
with job performance and the job position in the organization. In
short, competence is the set of knowledge, values and attitudes that
enable a person to solve a task in a given context.
According to Kubessi (2015) learning outcomes and competencies
are statements of what a student is expected to know, understand and
be able to demonstrate after completing a learning experience.
Consequently, it is transcendental to know the perception of the
students of the Bachelor's Degree in Business Administration at the
University of Guayaquil in relation to their formation of professional
competencies, an evaluation that will serve as a basis for improving
educational offerings and assessing learning outcomes.
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As a reference is the research by Ferreras-Garcia, Sales-Zaguirre, &
Serradell-López (2021) on the level of perception of the of students
enrolled in the business specialization of the last year of the degree
in Business Administration and Management at the Universitat
Oberta de Catalunya during the 2017/2018 and 2018/2019 academic
years. The generic competencies best valued by students were
drawing conclusions, persistence and perseverance, finding,
identifying, identifying, organizing and using information
appropriately, and relating information or data. The most notable
specific competencies that students developed were planning,
managing and evaluating business projects, efficient management of
the company or organization, understanding competitive and
institutional position and identifying strengths and weaknesses, and
processing and analyzing financial information. The most highly
valued entrepreneurial competencies were analysis of the
environment, generation of ideas, and identification and definition
of a viable market niche.
The Tuning project methodology considers competency as the
combination of knowledge, understanding and skills that the student
is expected to master, understand and demonstrate after completing
a learning process. They are divided into competencies related to an
area of knowledge (specific to a field of study) and generic
competencies (common to different courses). (Beneitone, et al.,
2007, p. 37). The implementation of this project aims to contribute
as a model for the rapprochement of higher education systems
between universities in Latin America and Europe, for the
development of quality, transparency and recognition. (Bugarín
Olvera, 2019).
The economic crisis, post-covid logistical and commercial
restrictions, large information flows, the complexity of the digital
society and cultural changes require universities to train
professionals who can adapt quickly to demanding environments and
identify new opportunities. During the pandemic, in order to control
the level of contagion by the coronavirus, higher education
institutions postponed face-to-face classes and replaced them with
online methodologies.
Cardona (2017) in his doctoral thesis on organizational change in
higher education institutions identified that from the organizational
perspective the adaptation of Higher Education Institutions is related
to several factors, such as:
Preparation for virtual and/or distance education.
Technological resources to meet the new style of teaching
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Training offered to teachers for the new tasks.
Clear and timely communication to teachers about new
strategies.
Gazca's research (2020) on the implications of the covid-19
coronavirus on teaching processes in higher education at the
Universidad Veracruzana found that there is a significant association
between the variables of age and technological training with the
competencies to teach online classes and the age of the professors
with the effects they have had on their health.
In Ecuador, in view of the declaration of COVID-19 pandemic by
the World Health Organization, the Council of Higher Education
through resolution RPC-SE-03-No.046-2020, dated March 25, 2020,
issues the transitional regulations for the development of academic
activities in Higher Education Institutions, which in its Article 4
approves the continuity of academic activities through other study
modalities. Article 69 of the Organic Law of Humanitarian Support
establishes that the curricular planning of the degree program will
determine the conditions for the implementation of learning
environments, whether face-to-face, virtual or mixed; the forms of
teacher-student interaction; the use of convergence of educational
media and information and communication technologies; and other
relevant elements, according to the modality of study. (National
Assembly, 2020).
Teachers are obliged to develop creative initiatives to help overcome
the limitations of virtual teaching. The analysis of higher education
in times of pandemic in two private universities and one public
university in the Central Valleys of Oaxaca, Mexico, evidenced a
disparity between technological advances and the competencies for
learning and teaching them (Miguel, 2020). Both students and
teachers required support to master the virtual modality and develop
digital competencies to guarantee the quality of education and the
assurance of classes. In the view of Pokhrel & Chhetr (2021)the
affordability and accessibility for all students of various economic
levels is identified as a challenge, and there are different educational
tools prepared by many educational companies that have been free
to learn during this pandemic.
Consequently, the University of Guayaquil prepared an adaptation
guide for the online modality, developing strategies for the student
to acquire knowledge and develop competencies, making use of
technological tools and the Moodle institutional platform. The
methodology consists of synchronous activities in contact with the
teacher and practical-experimental learning: video conferences,
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forums; tutoring: chats, forums, questionnaires; and asynchronous
activities: autonomous learning and revision and follow-up of the
evaluation of the activities. (University of Guayaquil, 2020).
Diaz, Peña, Ruiz, & Macias (20220) in the research conducted in the
academic period 2020-2021 Cycle I, identified that the perception of
the students of the University of Guayaquil about virtual education
was not good, due to several factors that had to be overcome, among
which stand out economic, poor connectivity, low quality of the
internet signal, teaching methodologies and didactic models.... (p.
13). The aforementioned evaluation was carried out in the first cycle
of adaptation to the new methodology, concluding that students had
not understood the autonomous nature of the e-learning model.
In relation to the object of study Diaz, Ruiz and Macias (2021) in
their article "Impact of ICT: Challenges and opportunities for Higher
Education in the face of COVID-19" which focuses on analyzing the
impact on the use of ICT in the development of academic activities
under the online modality of the University of Guayaquil, during the
pandemic, for the scope of this objective the project was field and its
non-experimental cross-sectional design, for which the survey
technique was applied to collect information directly from the object
of study, with a sample of 246 teachers and 276 students, taken from
the total population of the institution.
Consequently, it is a challenge for the teacher to generate adequate
material to guide student learning that responds to the demands of
this new educational scenario. After the adaptation period and after
3 academic cycles have elapsed under the online modality, it is
important to know the students' perception regarding their
professional training. According to Bedregal et al. (2019) students
are willing to use the virtual classroom implemented in the Moodle
platform, as long as they find that the activities to be performed favor
their learning, and are consistent with the effort invested.
Materials and methods
The present research consists of a quantitative study of non-
experimental descriptive type, of longitudinal cut, for which the
questionnaire of the generic and specific competences of the Tuning
Project was used as an instrument, inquiring the students' perception
of the development of the competences on the part of the career. The
data collection was carried out through primary sources by means of
the instrument consisting of 47 items to measure the development of
generic and specific competences that administrators should have,
evaluation with a Likert-type scale from 1 to 5, where 1 is totally
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disagree and 5 is totally agree. The collection of information was
coordinated through the degree work of the School of Administrative
Sciences.
The population was delimited as students of the Business
Administration career who are studying in the evening with different
time slots, i.e., the same subject of study that has advanced in their
academic training. The first evaluation during the academic period
2019-2020 CII used a self-administered questionnaire that was
distributed in the classroom; for the second evaluation during the
academic period 2021-2022 CI the questionnaire was provided
through Google forms. The sampling applied was probabilistic with
a confidence level of 95% and a margin of error of 5%. The
Cronbach's Alpha Coefficient analysis obtained a reliability greater
than 0.9, which allowed obtaining reliable results.
Table 1. Population and Sample
Source
Semesters
Population
Sample
Prospective
Analysis of the
Business
Administration
Career of the
University of
Guayaquil to
2030
1st, 2nd
and 3rd
214
Perception of
the students of
the Bachelor's
Degree in
Business
Administration
- University of
Guayaquil
regarding their
professional
training.
4th, 5th
and 6th
191
Results
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The greatest participation in the present research, through the
response to the questionnaire was on the part of 5th semester students
representing 52.9%, while 23.9% are from 6th semester and lastly
from 4th semester with 23.9%. When comparing the results of the
sample for the year 2021 versus the year 2019, a slight increase in
the development of generic competencies is evident in the average
evaluations. In general terms, in the case of the perception of the
development of specific competencies, there has been a significant
increase, a congruent result due to the knowledge acquired in the
new subjects.
The students who attended the academic period 2021-2022 CI in the
fourth, fifth and sixth semesters perceive a better development
mainly in: the ability to work autonomously; ethical commitment;
ability to learn and update themselves, to identify, pose and solve
problems, and to motivate and lead towards common goals.
However, the perception of the capacity for decision-making has
diminished: Perception of the students of the Bachelor's Degree in
Business Administration - University of Guayaquil regarding their
professional training. (Pin Loor & Moran Figueroa, 2021)
Taken from: Perception of students of the Bachelor's Degree in
Business Administration - University of Guayaquil regarding their
professional training (Pin Loor & Moran Figueroa, 2021).
When analyzing the perception of the least developed specific
competencies in the second sample, it is important to take into
consideration that the students have not taken the subjects of
strategic planning and marketing management, in which they receive
guidance on the analysis of the environment, inter-functional and
operational relations of the organization. In contrast, despite
receiving training in relation to aspects of law and management
information systems, there are weaknesses in evaluating the legal
framework and technological aspects.
Tuning Methodology and Beer's 4Cs
Considering that professionals must be prepared for the evaluations
of the work environment, it is important to take into consideration
similarities in the parameters for measuring professional
competencies. Sanchez Lima (2021) developed a theoretical
proposal for a performance evaluation model focused on marketing
companies or financial entities that incorporate commercial
positions in their organizational structure. The instrument is an
adaptation of Beer's 4Cs model, which evaluates the effectiveness of
human resources management results based on 4 components or
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dimensions: commitment, congruence, competence and cost-
effectiveness.
The comparison made between the competencies evaluated through
the Tuning project and the adaptation of Beer's 4C's model shows
that the students of the Bachelor's Degree in Business
Administration demonstrate a high perception in relation to the
training to meet the requirements in commercial positions. The
students' perception of training oriented to the dimensions of
competence, cost-effectiveness and congruence is higher than the
indicators of the dimension of commitment, the latter being related
to the behavior acquired through experience and putting into practice
the knowledge acquired.
The commitment with the socio-cultural environment is the
competency that students perceive they have less developed, a
capacity that will be formed through pre-professional internships and
activities of linkage with society that have been programmed in the
following academic semesters. In the aforementioned curricular
projects, students will be in contact with people in different social
and work contexts; circumstances that represent a possibility to
become aware of adverse moments and reinforce interpersonal
skills.
Discussion
Iglesias & Chang (2021) suggest further research related to the
contextual factors that condition the formation of competencies at
the university level and the analysis of new technologies for the
formation of competencies at the university level.
For Cardona (2021) the strategies for change are based on dialogic
communication, monitored and controlled participation of all actors,
and training for the new tasks to be assumed. The opinion of teachers
is important to define training plans so that they can be adjusted and
adapted to the needs of students. Consequently, it is recommended
to complement the present research with the perception of teachers
on the training of professional competencies.
Chávez, Rivera and Haro (2021) recommend following up with the
teacher in relation to teaching tactics and forms of teaching to verify
the level of student learning and improve their knowledge. For
Kubessi, (2015) the faculty could be unaware of the transversal
competencies marked by the university and how they are measured
and evaluated, which generates discontent and lack of motivation.
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